iSango Layout en - isango-en

To view prices in your desired currency, click the currency drop-down menu in the top right corner of the site and choose one from the list displayed. Currencies include Euro (€) and British Pound (£). We advise paying in whatever currency your credit or debit card uses.

Information on the isango! Website is available in English, German, and French. To change the viewed language on the site, click the flag drop-down menu in the top right corner of the site and select your desired language from the flags displayed.

We offer over 5,000 tours and activities in over 60 countries, so chances are, yes, we offer tours where you’re going!

There are a couple ways to find tours and activities on isango!

Search: Enter a term of interest into the search field at the top of any isango! page. Your search results will automatically sort by popularity, with our most-booked tours listed first.

Browse: Visit the isango! homepage and enter your chosen destination in the “search” field at the top of the page. You can use the “Sort by” options at the top left of your search results page to organise results by price, user rating, and recommended by us.

First, visit the page of the activity you would like to book. Select the date you wish to book your activity on by clicking the calendar icon under the "Availability" heading. Dates in green mean activity places are still available, while dates in grey are no longer available. Click on the date you wish to book and choose the number of adults and children travelling.

Second, click the "Check availability" button. Some tours have multiple start time options so be sure will need to select the preferred time and date where necessary. Click the booking button to confirm the option you wish to reserve, then click "Add to cart."

On the following page, review your selected booking information, and click the "Check Out" button to enter traveler and payment details. If the supplier offers hotel pick-ups, please add your hotel name and address under the “Meeting Point” field. There’s also a field to enter any special requests or remarks for the supplier.

Once you submit your booking, you will receive a voucher via email. Please print your voucher and bring it with you to the activity. This voucher, along with a valid photo ID, will be checked by the local tour supplier at the activity meeting point. Some of our tours require us to re-confirm availability, for this reason we put the charges on hold. The amount on hold is not charged until the tour is confirmed. This process can take up to 3 working days.

When you make a booking, you can pay with a VISA debit or credit card, a MasterCard debit or credit card, Maestro, Visa Electron or American Express card.

isango! Is located in U.K, and some banks may charge a transaction fee for international payments. Contact your card provider directly for further fee information.

Yes. With our secure online payment system, your payment information is encrypted and secured against fraud. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our web pages. When you transfer personal information to us we require that a 'secure session' first be established using Secure Socket Layer (SSL).

Your personal information is stored in secure operating environments that are not accessible by the general public.

For most bookings made on our website you will receive a confirmed voucher by email. If any activity on isango! requires manual confirmation from the supplier, your booking will be confirmed within 72 hours.

Your reference number can be found on both the confirmation page following your booking submission and in the confirmation email, received once your tour has been confirmed. Your reference number always begins with the letters “ISA” or “AFF”.

If you need to make any changes to your booking please contact isango! via phone or email. Find more information about contacting us here: support@isango.com

If you are removing participants, or changing the date or time of your tour, we will need to contact the local partner to confirm that they can accommodate the change.

Please note that some venues/local suppliers cannot accept cancellations or date/time changes for a confirmed booking.

Bring a printed copy of your ticket voucher with you. All local suppliers accept printed copies of your voucher, while some accept a display of your voucher on your mobile device. This information is listed on the activity page. A valid photo ID for the traveler named on the ticket is also required. Please note, some activities also require a valid ID for each participant, this will be stated on the ticket.

Contact us via email and we will send you your voucher again. support@isango.com

Purchase a gift voucher by contacting us via phone. Your gift voucher will then be emailed to your preferred recipient for printing. Gift certificates purchased on isango! are valid for 12 months from the date of purchase and can be used to book any activity on the website.

Your gift voucher can be redeemed by following the below steps:

1. 1. Select your favorite from 1000s of activities.
2. 2. Confirm price and availability.
3. 3. Enter gift voucher code on the booking cart page. See the net payment price and confirm the booking.
4. 4. Receive immediate booking confirmation and voucher via email, and enjoy!

Cancellation charges vary for each product and are listed on the product pages, under the “Product details” section for your reference. Usually, cancellation charges are as follows…

1. 1. Up to 7 days before the start of the activity: full refund
2. 2. between 4-7 days before the start of the activity 30% cancellation charge
3. 3. 3 days or less or no-show: no refund

To cancel a booking, please contact isango! directly via email or phone so that we can assist you. Cancellation charges will be applicable as per the activity’s policy.

Let us know! For security reasons, we can only make a booking on your behalf via phone (please do not send us payment or credit card information via email).

In the unlikely event that you have not received confirmation by the day of the activity, let us know so we can either get in touch with our local partner or cancel the booking and issue a refund. We recommend that you call the local partner 24-48 hours prior to reconfirm all activity details.

If you arrive at your activity start point and are unable to locate the supplier/tour guide or do not get picked up at the stipulated time, call the local partner directly using the number provided on your voucher (the supplier’s email address is also provided). If you are unable to reach the local supplier, call us and we will assist.

Registration will help to enhance and personalize your experience with us. You will also be able to check and track your bookings in your My isango! section once you sign up.

If you forget your password, click the FORGOT PASSWORD button on our login page and we will reset it for you.

Yes. Registering automatically subscribes you to our newsletters. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the footer of the newsletter.