Please note that it is not possible to request pick up at a private residence.
Instructions upon Arrival at the Station: you will be met by the representative on the platform with a signboard. If you do not see your representative please call the local activity operator (contact details mentioned in the confirmed voucher).
Instructions for Departure to the Station: Please call local partner at least 48 hours prior to the travel date to confirm the pickup time from your hotel to the Station, so that you don’t spend extra time waiting for the driver at the hotel and have enough time to plan your last day in the city.
Depends on the drop-off location
Gare Du Nord train Station: As per the train timing
City hotel in Paris: Your chosen time
You'll be picked up from Gare Du Nord train station or Paris City Hotels. Just give us the details at the time of booking. Don’t worry if you have not booked your hotel yet, our customer service executives will get in touch and confirm the details.
You will be dropped off at Paris City hotels or Gare Du Nord train station
Sorry, but we will need you to print a paper version of your booking voucher (we're working on changing this ). At this time no refund can be given to customers without a printed copy of their voucher.
The confirmation voucher includes the local activity operator’s contact details. They’re a nice bunch, and will happily answer any logistical questions you may have. Please give them a call at least 24 hours before your organized activity to reconfirm.
So there’s no last-minute rush please arrive at your hotel lobby 4 hrs early. Local supplier will not be waiting for more than 5 minutes before departing from your address.
Kindly book your transfers at least 2 days prior to the date of travel.
It is mandatory to provide train number, arrival time, the destination address in Paris and your mobile while making your booking. In case you do not have this information at the time of booking, you should provide us the details at least 72 working hours before departure. Failure to do so will result in a no-show and unfortunately, we will not be able to offer any refund.
For transfers from Paris to Paris train stations pick up time will be no less than 2 hours before the train is due to depart.
Luggage Restrictions: You may take one regular-sized suitcase and one item of hand luggage free of charge. For any extra or unusual luggage, we may ask you to pay a supplement.
Baby seat/capsule payable direct to the driver
Any diversions/changes to the original booking details provided may incur extra fees Collapsible wheelchair accepted but may limit luggage capacity Luggage trailer available on request
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