Petit Palace Germanias

For Activities

Yes you can. We understand that plans change and we're not going to penalise you for that, we'll give as much flexibility as we can before or even during your trip. Feel free to call the Isango! Customer Support line before you travel. If you need any last minute changes once you're there, just call your tour operator - we'll provide you with that number too. All changes are subject to availability.

For Hotels

Yes you can. But there may well be a charge for doing so. This charge will vary depending on the hotel and how far in advance you have booked your trip. For any queries around this please call our customer service team.

For Activities

I want to change the number of travelers before booking completion?

Edit the product you wish to book on the travel cart and change the number of travelers to get an updated price quote and confirm availability.

I want to increase the number of travelers after booking completion?

If you wish to increase the number of travelers once you have completed the booking, then you should just book the same product again online for the additional passengers subject to availability.

If you wish to reduce the number travelers once you have completed the booking, email us with your booking reference number (support@isango.com) or call our Customer Service team, 24/7. Cancellation charges may apply.

If you have additional questions? Please call Isango’s Customer Service team, 24/7.

For Hotels

I want to change the number of travelers before booking completion?

Edit the product you wish to book on the travel cart and change the number of travelers to get an updated price quote and confirm room availability.

I want to increase the number of travelers after booking completion?

If you wish to book more travellers into the same hotel once you have completed the booking, then you should just go through the booking process again online for the additional travellers and you can book another room subject to availability.

If you wish to cancel any elements of your booking once you have completed the booking, email us with your booking reference number (support@isango.com) or call our Customer Service team, 24/7. Cancellation charges may apply.

If you have additional questions? Please call Isango’s Customer Service team, 24/7.

  USA 1-866 663 7017

  Canada 1-866 682 9791

  UK 0203 355 1240

  Australia 1-800 008 739

  Germany 089 1214 00828

When you purchase one of our holiday suggestions we give you a multi-save discount for purchasing more than one product. The discount amount varies but increases as a proportion the more you spend. Click here for full details.

At isango!, we are committed to offering you with the best value at all times and we work very hard to achieve this by keeping an eagle eye on the market prices. We guarantee that we will always provide you with the lowest cost, highest quality experiences and hotels.

We are not infallible though, and in cases where you find the same product cheaper on any other website within 24 hours of booking with us, we will refund the difference or cancel your reservation without penalty

All you need to do is to send us the proof of the lower price by email to pricewatch@isango.com or post it to any of isango! contact addresses that can be found the Contact Us section.

We may call upon the supplier who did beat our price to verify the details of their lower prices. We will refund on the same credit/debit card which was used at the time of original booking.

Basically, this is a long way to tell you that when it comes to getting the best prices, you are in safe hands. Relax, and enjoy your shopping.