Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service. Isango! Limited is a member of the Hotelbeds group of companies.
The following additional documents set out policies for use of isango! websites, policies on content submitted as product reviews, our privacy policies and policies related to purchase of products as gifts. While accepting to these booking terms and conditions, it is your responsibility to review these additional documents.
These booking conditions are applicable to all bookings made from the isango! Websites or isango! partners, including:
Access to isango! web sites or booking system through websites or customer agents of any of the affiliate partners of isango!
Through isango! customer service call centre
These terms and conditions apply equally to all residents of any country around the world, including but not limited to UK, USA Australia, Germany, France and Canada
For all cases with the exception of hotel accommodation booked through the hotel wholesalers named below, the role of isango! Limited is that of an agent to the relevant service provider (wherein the relevant service provider is the supplier and the Principal).
- Jacob Online Ltd, 62-64 Chancellors Road, Hammersmith, London, W6 9RS
For hotel accommodation booked through the above mentioned hotel wholesalers, the role of isango! Limited is to be an agent for you, the traveller. The role of the hotel wholesalers (listed above) is that of an agent of the relevant service provider whose accommodation is booked. The relevant service provider whose accommodation is booked is the supplier and the Principal.
The name and contact information of the relevant service provider will be available on the isango! booking voucher.
Since we only act as an agent in respect of all bookings we make with the relevant service providers or their agents for accommodation, transport or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where isango! and the relevant service providers terms and conditions conflict with each other. More details on this matter are set our in clauses 11 and 12 below.
You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organizers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations").
The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged by our suppliers. Such bookings will of course be a package as formally defined in the legislation referred to above. isango! Limited has the necessary financial failure insurance policy through IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to isango! ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with isango! ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.. [The financial bonding obligations under the UK Package Travel & Package Tours Regulations 1992 have been met by us for all packages we offer and ensure that any monies you pay will be refunded (subject to making a valid claim) or you will be repatriated in the unlikely event of our insolvency. For more specific details please refer to Point 11 under Section F of Terms and Conditions.
isango! does not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions where its contents are unlawful and/or prohibited.
You may only use isango! websites site for lawful purposes and in accordance with these terms and conditions and website terms of use mentioned above. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking. A binding contract exists between you and the relevant service provider of the booked service when we send your invoice on behalf of the relevant service provider or their agent to the person making the booking; the terms and conditions of the relevant service provider or their agent will then apply.
For more specific details please refer to Point 11 under Section F of Terms and Conditions
As we (isango! Limited!) act only as an agent (as set out in section C above) in the booking process, isango! Limited and the relevant service provider reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.
We and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled subject to the cancellation policies mentioned on our website. As an agent (as set out in section C above ) only we are unable to accept any liability for any changes, significant or otherwise, to your booking.
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of isango! Limited or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
If you have cause for complaint whilst on your trip, this must be brought to the attention of the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified to the isango! Customer Services Department at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as a agent only (as set out in section C above) The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and isango! monitors wherever possible that local standards have been met. However, note such standards may be lower and vary widely and may not match those prevalent in the UK, USA or the country where you are resident. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
We accept the following credit cards
isango! does not charge a service fee for processing credit card payments. Full payment by credit card is required to make a reservation. Payment will be listed as “Isango Limited” on your credit card statement.
Prices are per person, unless otherwise specified. Prices include VAT and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Certain products may involve charges like car parking, fuel surcharge and airport taxes or security deposit that are over and above the stated price on isango! websites. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. isango! have no involvement in such financial transactions and hence carry no associated liability.
Please note if you are using an isango! gift voucher for full or part payment of your booking , that discount codes cannot be used on any product that is already discounted.
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
Please note that it will not be possible to make any changes to a booking once confirmed unless the original booking is cancelled and a new booking made. Cancellation charges will apply as per paragraph 8 below.
Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.
isango! on behalf of its service providers reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, an insufficient number of participants.
Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.
If, for any reason, you decide to cancel your confirmed bookings, your credit card will be credited with the appropriate amount as per the cancellation policy applicable. Cancellation charges vary from product to product and are displayed on our websites. Please refer to the details and applicable cancellation charges on the product details page of our website. When canceling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.
For bookings awaiting confirmation, please note: While your request is being processed, we cannot take a cancellation request during this period (up to 2 working days). Some of our tours require us to re-confirm availability, for this reason we put the charge on hold on your card. The amount on hold is not charged until the tour is confirmed. This confirmation process can take up to 2 working days and we cannot accept another request until we receive a confirmation. You may cancel or amend your booking after confirmation as per the applicable cancellation policy.
Unless otherwise stated in the product detail, these policies apply to all products sold by isango!
It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.
We and our suppliers regularly review all details about the travel product offered to ensure accuracy. Please note all duration times given are approximate. Please review the check-in time for the accommodation as these vary from country to country and could be any time between 1200 hours and 1600 hours.
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with isango! ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of isango! ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flight.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to isango! ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with isango! ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and its panel of Insurers who are members of the Association of British Insurers & Lloyds Syndicates. For further information please go to www.ipplondon.co.uk
Claim procedures: download claim form from www.ipplondon.co.uk, any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom. Telephone: +44 (0) 208 7763752. Fax: +44 (0) 208 7763751.
In order to deal promptly with any claims here under it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims forms must be submitted to IPP within six months of date of insolvency they cannot consider or pay claims received after this date.
We act only as a booking agent (as set out in section C above) for any accommodation, transport, guide service, attraction and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependants may suffer unless caused by our own negligence. isango!, our employees or agents are acting either as agents for the relevant supplier or as agent for you and your party. isango!, its agents and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control as set out in clause 6 above. Subject to the terms and conditions on this site, isango! ’s liability shall be limited to up to the price paid for the booked arrangements.
You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider’s conditions will prevail provided they are valid and enforceable, otherwise our conditions will prevail. The relevant service provider’s conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from isango! or the relevant service provider.
If any international convention applies to or governs any of the services or facilities supplied by us on behalf of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither isango!™ nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
isango! will provide soft copies of vouchers relevant for each booking. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if Photo ID, Credit Card / Gift Certificate and Signature do not match the Lead Traveler.
Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event neither isango! nor the relevant service provider(s) will pay compensation, make refunds nor pay any expenses you suffer as a result.
You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities including Foreign and Commonwealth Office (FC`O) in UK.
You agree to defend and indemnify isango! Limited, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such isango! Limited or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with isango! customer service or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.
You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and isango! Limited, its affiliates or the relevant service provider will not be liable for any refunds or penalties.
When you sign up or make a booking you consent to receive our marketing communication. Your consent to receive our marketing communication covers all our brands and websites including but not limited to Isango!, Just London Theatre Breaks, Love Orlando Tickets and Local Paris Tours. All such brands and websites are owned and managed by Isango! Limited. You can unsubscribe from our marketing communication by using the link on our individual marketing communication or by writing to us on support@isango.com.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), and this destination, which includes the People’s of India, may not offer the same level of privacy and personal data protections as are provided in the EEA. Your data may also be processed by staff operating outside the EEA who work for companies within the Isango! group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “How Your Information Will Be Used”. Those processing the data include service providers working with Isango! providing internet booking engine services, computer reservation system services, online payment management services, and email services.
In accordance with the provisions of Article 26 (1) of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the Directive), a transfer of personal data to a country outside the EEA which does not ensure an adequate level of protection within the meaning of Article 25 (2) of such Directive may take place on the condition that the data subject has given his consent unambiguously to the proposed transfer. In this respect, by providing your data, you agree to the transfer, storing or processing of your personal data as described herein.
Terms of use for isango! websites isango!, isango.com, isango.fr and isango.de are trading names of isango! Ltd. (isango!). Isango! Limited is a member of the Hotelbeds group of companies. Please read these terms & conditions of use (“Terms & Conditions”) before using the isango.com, isango.de or isango.fr web sites (“Sites”). You consent to these Terms & Conditions when you use these “sites” directly or indirectly through the web sites of our affiliates, without qualification. If you disagree with any part of the Terms & Conditions, you may not use these “sites” in any way. Any reference to 'You' includes any employees, agents or persons accessing and using these web “sites” to purchase or book any Product and any reference to isango! includes its affiliates and suppliers.
We are a company registered in England, UK. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on these web “sites”, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country. Access to these “sites” is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by the applicable laws of England and Wales.. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales. isango! reserves the right to deny access to the “sites” at any time without notice.
These web “sites” are offered to you (the customer) conditional on your acceptance without modification of the terms, conditions, and notices contained below. Your use of these web “sites” constitutes your agreement and notices. In particular:-
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or anyone else shall be true and accurate.
These “sites” must not be used for speculative, false or fraudulent bookings.
These web “sites” are for your personal and non-commercial use. The content and information on these web “sites” (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to isango! Limited. or its suppliers and providers. Accordingly, as a condition of using these web “sites”, you agree not to use these web “sites” or their contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through these web “sites”, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from these web “sites”. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of these web “sites” using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of isango! Limited.;
(ii) violate the restrictions in any robot exclusion headers on these web “sites” or bypass or circumvent other measures employed to prevent or limit access to these web “sites”;
(iii) take any action or use any device, routine or software that imposes, or may impose, in the discretion of isango! Limited an unreasonable or disproportionately large load on the isango! Limited infrastructure or which inhibits or interferes with the running of isango! technology platform and/or isango! web “sites” or any booking concluded upon it, or,
(iv) deep-link to any portion of these web “sites” (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of isango! Limited
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
isango! Limited reserve the right to deny access to these “sites” at any time as it may be affected by outside factors outside of our control.
Specific terms & conditions will apply to your reservation and purchase of travel-related goods and services that you select – see ‘your Booking Terms & Conditions’. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of these web “sites”.
For persons who are resident in the U.K, USA, Australia, Germany, Canada or any other country in the world, the applicable booking and purchase conditions are those which appear on the relevant product pages and within the Booking Agreement/Booking Conditions and you must read these before confirming your booking or purchase. All bookings and purchases are also subject to the general information appearing on our web “sites” and product descriptions. We recommend you print a copy of our applicable booking conditions, privacy policy and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.
Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on these “sites”. Cancellation charges are applicable if a booking or other purchase is cancelled after it has been confirmed, according to the purchase cancellation policies displayed on our web “sites”.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on these “sites” or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in these “sites” and/or use of or access to any other information or material via web links from these “sites” or any inability to access or use these “sites”. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via “sites” or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
isango! may change any aspect of these “sites” or its content, including the availability of any suppliers, features, information, database or content.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on these “sites” and/or any services offered by us or on our behalf.
The information and/or prices shown on these “sites” are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
Whilst every effort is made to ensure the accuracy of all information and prices displayed on these “sites”, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.
The carriage of passengers and their baggage is subject to provisions of international conventions (as amended if applicable) national legislation and the carriers conditions of carriage.
The copyright in the material contained on these “sites” including but not restricted to the isango! brand, the isango! logo, isango website domains (www.isango.com, www.isango.de and www.isango.fr), isango! technology platform, website graphics, website content, videos and images belongs to its licensors or isango! Limited. The material may only be used for your own personal use for non-commercial purposes. We reserve the copyright and all proprietary rights in these “sites” and all content.
Other company and product or service names displayed on these “sites” may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
We do not accept any liability in respect of your ability to access or use these “sites” at any time or for any interruption in that access or use or for any failure to complete any transaction. Despite all security measures to reduce risk of computer hazards, we do not warrant that these “sites” are free from computer viruses or other similar risks that may cause loss or damage.
These web “sites” may contain hyperlinks to other web sites operated by parties other than isango!. Such hyperlinks are provided for your reference only. isango! does not control such other web sites and is not responsible for their content. isango!’s inclusion of hyperlinks to such other web sites does not imply any endorsement of the material on such other web sites or any association with their operators.
These web “sites” may contain message or communication facilities (collectively "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the particular forum.
isango! Limited may offer a facility allowing users of these web “sites” to post reviews, comments and other material in relation to isango! products like hotels, tours and activities or any other bookable service (“User Materials”). You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by isango! Limited or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Materials that are appropriate to that service, complying with these User Terms and Conditions and also any accompanying guidelines made available on these web “sites”. You agree to indemnify isango! Limited and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against isango! or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.
Specifically, by using such a service, you represent and warrant that:
a) you own or otherwise control all of the rights to the User Materials that you post;
b) as at the date of posting, the User Materials submitted are accurate;
c) User Materials that you supply do not breach any isango! Limited Terms of Use, guidelines or policies (as applicable from time to time);
d) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
e) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
isango! Limited does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, isango! does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.
isango! Limited or its affiliates reserve the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where isango! Limited or its affiliate receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.
If you have a complaint about any reviews, comments or material posted on these web “sites” you should put such complaint in writing (giving as much information as possible about the circumstances) to:
support@isango.com
Note that isango! reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.
Severability These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any remaining provisions.
isango! Limited reserves the right to change the terms, conditions, and notices under which these web “sites” (including but not restricted to www.isango.com, www.isango.de, www.isango.fr ) are offered.
This is the privacy policy of isango! Limited, a company incorporated in England and Wales , with registered offices at 27 Goswell Road, London EC1M 7GT. Isango! Limited is a member of the Hotelbeds group of companies. Part of “Hotel beds Group”
isango! understands and respects the importance of your privacy and visitors to our websites can be assured that the protection of privacy is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible with the Data Protection Act 1998. isango! only obtains personal information from you if we ask for it and you provide it to us. Please read on to understand how we use the information you give us before using the isango! web pages. Please note use of the isango! web pages and services is conditional upon you agreeing to be bound by this privacy policy.
Personal information is collected when you make a reservation request or purchase something from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.
When you visit our Web pages our Web server automatically recognizes your network domain name and we collect your domain name.
When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfill your booking or purchase.
We are partnered with Feefo, an independent global review company and you may be contacted to submit a review of your experience which will be made publicly visible.
No other collections of personal information will occur without your consent.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our Web pages. When you transfer personal information to us we require that a 'secure session' first be established using Secure Socket Layer (SSL).
Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties.
However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. isango! will not be held responsible for events arising from unauthorized access to your personal information.
We may, from time to time, use 'cookies' to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
'Cookies' are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer is identified.
There are two types of cookies:
1. Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.
2. Permanent cookies
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise your computer, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party’s privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company’s website.
You cannot block "session" cookies as they are required for our website to function correctly, but you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS
If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:
Microsoft Cookies guide
All About Cookies
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising: youronlinechoices.co.uk/uk
For further legal information about privacy issues, you may find these links useful:
Data Protection Act 1998
The Information Commissioner's Office
We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfill your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us. Please note information may therefore be supplied outside of the UK and the European Economic Area, and the USA. Please also note that our products may be made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from isango!'s privacy policy. isango! are not responsible for the content of or privacy policies of other web sites to which this site may link or be linked from.
We or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want isango! to contact you in the future please ensure you check the tick boxes where we indicate at various points within the site.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above.
At Hotelbeds Group, we are concerned about your privacy. This policy describes what, why and how we collect and use your personal data, how we protect it and how you can get in touch with us.
More to the point, this policy regulates the processing of data carried out by isango!, 27 Goswell Road, London EC1M 7GT with tax identification number GB 887 9808 36 (hereinafter “isango!”), as a controller of your data and a company of Hotelbeds Group, through this website (hereinafter, the “Website”).
The data that isango! requests or may request from you is necessary for the purposes described in this policy and failure to provide it may lead isango! to be unable to contact you or manage your requests.
isango! reserves the right not to respond or process requests that do not include all the data that is requested.
By providing isango! with your data, you guarantee the veracity of the same and accept that isango! may periodically request the review and update of personal data that you keep.
On this Website, you can find information that may be useful in order to learn about the services offered by isango!. In this sense, isango! will only request you and, therefore, will process the necessary data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.
More to the point, the purposes for which your data may be processed by isango! and the lawful basis for that processing is as follows:
Manage the contractual relationship with you and ensure the provision of the contracted products and services, which includes both the management of reservations and services offered by isango!, as well as the service quality, billing, collection and withdrawal of the same. Said purpose includes the processing of bookings and payment of products and services through isango!, call centers, mobile communication systems based on GSM, GPRS or UMTS technology.
Inform you of any confirmation and/or alteration on the bookings made via the website and/or the call center as well as sending you any other notifications that you might have specifically requested in connection with the contracted products and services, including by electronic means.
Manage the commercial relationship with potential clients, attending to requests for information on products and services offered by isango!.
Manage and process any legal claims, out-of-court claims and insurance claims received by isango! in relation to you.
Carry out commercial communications to you by any means, including electronics means, based on your browsing and/or consumption habits. Said communications may refer to advertising or promotional material on products and services that are considered to be of your interest based on the aforementioned criteria.
Carry out commercial communications related to products and services similar to those contracted by you. In this case, the legitimate interest of isango! would be to carry out direct marketing activities aimed at its clients, in accordance with Recital 47 of the General Data Protection Regulation.
Conduct surveys and market studies to know the quality of our products or services and the preference of our clients. The legitimate interest of isango! is to improve the commercial offer and experience to its clients.
Manage and administer the Website, as well as improve the browsing experience of the Website. The legitimate interest of isango! is to improve the efficiency of the Website.
Data processing coupled with mere navigation through the Website
In order to improve our services, to provide you with more relevant content and to analyze how visitors use this Website, we may use technologies, such as cookies or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
Regarding the use of cookies on this Website, please note that the same are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on this Website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish. While certain cookies are necessary for viewing and navigating on this Website, most of the features will be still accessible without cookies.
For more information on how we use cookies and how you can remove them, read our Cookie Policy.
The personal data that you provide to isango! may be communicated to the following categories of recipients:
- Third parties to which isango! is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and the applicable regulations, as the case may be.
- Contracted services suppliers, solely for administration reasons and card fraud checks in order to complete your booking.
Also, we inform you that the Hotelbeds Group can count on or collaborate with companies outside the European Union. In those cases, isango!, as a company of Hotelbeds Group, requires that these companies comply with the measures designed to protect personal data established in a binding contract, except in cases where the European Commission has determined that the country where said companies are located provide for an adequate level of protection of personal data.
Should you wish, you can obtain a copy of the measures required by isango! by contacting our Data Protection Officer by the contact details indicated below.
isango! has appropriate policies and has put into place technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.
At isango!, we will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.
In any case, please note that any transmission of data through the Internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal data, isango! cannot guarantee the security of the personal data transmitted through this Website.
The retention period of your data will be determined according to the duration of your contractual relationship with isango! and the deadlines defined by law. In this sense, the criteria that isango! uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of isango! related to the correct management of the relationship with its customers. Whenever you give your consent, your data will be kept up until a moment when you revoke said consent.
You may exercise your rights of access, rectification, erasure, objection, limitation and portability, as well as to withdrawal at any time the consents you have previously given us, by mail to isango!, 27 Goswell Road, London EC1M 7GT or by sending an email to support@isango.com. Should you wish, you may also contact our Data Protection Officer as the contact details indicated below.
If you have any questions regarding our Privacy Policy or you would like a summary of the personal information we hold, send an e-mail to coustomercomplaints@isango.com. Information will only be sent to the email address on file for the customer name associated with it. We will endeavor to respond to your questions or concerns within 7 days.
We ask our travelers to review their experiences of the tours and activities we sell to help fellow travelers to:
• determine if this tour experience is suitable to them;
• discover any useful tips or information that will help them get the best out of their trip;
• feedback to us and to the operators about things that could be improved
The reviews should be a true reflection of the tour experience, discussing the quality of the experience and your opinion of it but they do not represent the views of isango!, and the company is not liable for any inaccurate information or misrepresentation given.
Only those travelers who have booked and completed a tour or activity through us are invited to write about their experiences. No internal or supplier reviews will be posted on the site, although we reserve the right to publish replies from operators alongside original reviews.
Specifically, by using such a service, you represent and warrant that:
a) you own or otherwise control all of the rights to the User Materials that you post;
b) as at the date of posting, the User Materials submitted are accurate;
c) User Materials that you supply do not breach any isango! Terms of Use, guidelines or policies (as applicable from time to time);
f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
Images and videos submitted to us will normally be published alongside the review as far as they don’t contain any illicit or commercial content not related to the experience itself. Images and videos are also kept on file and may be used in other areas on isango! web sites or on our affiliates sites at our discretion..
You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by isango! Limited or its affiliates without your permission
We believe that travelers want to hear from other real travelers, find out where they are from, when they experienced the tour(s) and how did they experienced it. As such, we have decided to share simple personal information about the travelers as part of the reviews. These will not be shared with other 3rd parties without your permission.
We do not edit or alter the content of any reviews submitted by our travelers although we reserve the rights not to publish reviews that violate any of the guidelines . In such cases, the traveler will be notified of the reason(s) through email.
We aim to review submissions within the shortest time possible to ensure that each review posting is true and credible – we cannot publish hearsay. In the event of a specific complaint, we may forward the complaint to the operator to seek a resolution by gathering the required facts before publishing the content, to ensure a fair view can be obtained.
If you have returned from a tour that you booked via isango! or any of our affiliates and you haven’t received an email from us asking for your review, please contact us at info@isango.com.
You agree to indemnify isango! and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against isango! or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.
Specifically, by using such a service, you represent and warrant that:
a) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
b) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
isango! does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, isango! does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.
isango! reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where isango! receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.
Our special thanks to Tourism Australia,Tourism NT and Tourism NSW for their support. Our special thanks to bunnicula, recoverling, thegirlsny, derrick coetzee, zcasper, wilf2, ladonite, virtualern, thisparticulargreg, notsoniceduck, shiny things for the Sydney Bridge Climb images.
Our special thanks to Derry Visitor and Convention Bureau.
Blanket Bay, Bob McCree, Carrington, Chris McLennan, David Wall, Gareth Eyres, Gilbert van Reenen, Graham Charles, Hilton Hotel, Hiroshi Nameda, Ian Trafford, James Heremaia, Kieran Scott, Legend Photography, Nick Servian, Rob Suisted, Kieran Scott, Shotover Jet
Our special thanks to Tourism Ireland Limited.
Our special thanks to Tourism New Zealand for their support.
Our special thanks to Mexico Tourism Board.
Our special thanks to Mexico Tourism Board.
Our special thanks to Tourism Ireland Limited.
Our special thanks to Turespana and following for Spain images
Fuente Cibeles – Felipe J. Alcoceba
Puerta de Alcala Fuente Cibeles – La Nave
Palacio Real – Paul Alan Putnam
Paseo de la Castellana.Torres Kio - Paul Alan Putnam
Our special thanks to Felix Haslimeier for China images.
Our special thanks to Nguyen–Anh Le for China images.
Our special thanks to Zeping Yang for China images.
Our special thanks to Felix Haslimeier for United Kingdom images
Our special thanks to Felix Haslimeier for Italy images.
Our special thanks to Office du Tourisme de Lille.
Our special thanks to Derry Visitor and Convention Bureau.
Our special thanks to Dragunsk Usf for Switzerland images.
Our special thanks to Britrob for Dubai Images.
(Dubai Creek and Dhow Cruise)
Our special thanks to Bala for Spice Souk image.
Our special thanks to Theodore Scott for Dubai Market image.
Our special thanks to PYB for Hatta Fort Hotel image.
Our special thanks to Panoramas for Jebel Hafeet image.
Our special thanks to Kate Webster for Dubai Museum image.
Our special thanks to Robertpaulyoung for Wild Wadi Park image.
Our special thanks to George Paris for Wild Wadi Water Park image.
Our special thanks to missinglink_mx for The Snow Park (IMG_2616) image.
Our special thanks to sphygmo2 for Ski Dubai image.
Our special thanks to arfromqatar for Burj Khalifa Dubai image.
Our special thanks to tygriss for Atlantis Resort, The Palm Jumeirah, Dubai image.
Our special thanks to momentaryawe.com for Above the wadi image.
Our special thanks to soukbledi for Al Bidya Mosque Fujeirah, United Arab Emirates image.
Our special thanks to codytomaswilliams for Spice Souk image.
Our special thanks to Tourismus Salzburg GmbH for A Walk through History images.
Our special thanks to Salzburg Panorama Tours for Eagle's Nest Tour images.
Our special thanks to Tourismus Salzburg GmbH for stiftNonnbergSOM image.
Our special thanks to Tourismus Salzburg GmbH for LeopoldskronSOM image.
Our special thanks to Tourismusverband MondseeLand Mondsee-Irrsee for MONDSEE52 image.
Our special thanks to Panorama Tours & Travel for SOMBus image.
Our special thanks to Wolfgangsee Tourismus GmbH for StGilgenSOM image.
Our special thanks to Südsalz GmbH for Salzberg, Salzberg2, and Salzberg 4 image.
Our special thanks to Gasteinertal Tourismus GmbH for Badgastein images.
Our special thanks to Wolfgangsee Tourismus GmbH for Lake District (St. Gilgen, St. Wolfgang) images.
Our special thanks to Salzburg Panorama Tours GmbH for Horse Drawn Sleigh Ride Tour images.
Our special thanks to Azienda di Promozione Turistica della Provincia di Venezia for Venedig Tour images.
Isango is the Zulu word for ‘gateway’. Think of us as your gateway to the world.
“Isango” is the Zulu word for ‘gateway’; think of us as your gateway to the world.isango! is a specialist retailer of tours, experiences and attraction tickets. We work across 300+ destinations with more than 10,000 experiences to choose from. Working alongside the best local operators from around the world, we curate travel content, products and services, ensuring our customers are well informed and easily able to choose the right experience for them. We deliver only the best to our customers, with all isango! products handpicked by our expert travel team.
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