Terms of use for isango! websites isango!, isango.com, isango.fr and isango.de are trading names of isango! Ltd. (isango!). Isango! Limited is a member of the Hotelbeds group of companies. Please read these terms & conditions of use (“Terms & Conditions”) before using the isango.com, isango.de or isango.fr web sites (“Sites”). You consent to these Terms & Conditions when you use these “sites” directly or indirectly through the web sites of our affiliates, without qualification. If you disagree with any part of the Terms & Conditions, you may not use these “sites” in any way. Any reference to 'You' includes any employees, agents or persons accessing and using these web “sites” to purchase or book any Product and any reference to isango! includes its affiliates and suppliers.

We are a company registered in England, UK. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on these web “sites”, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country. Access to these “sites” is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by the applicable laws of England and Wales.. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales. isango! reserves the right to deny access to the “sites” at any time without notice.

These web “sites” are offered to you (the customer) conditional on your acceptance without modification of the terms, conditions, and notices contained below. Your use of these web “sites” constitutes your agreement and notices. In particular:-

You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.

You warrant that all information you provide about yourself or anyone else shall be true and accurate.

These “sites” must not be used for speculative, false or fraudulent bookings.

These web “sites” are for your personal and non-commercial use. The content and information on these web “sites” (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to isango! Limited. or its suppliers and providers. Accordingly, as a condition of using these web “sites”, you agree not to use these web “sites” or their contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through these web “sites”, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from these web “sites”. In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information of these web “sites” using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of isango! Limited.;

(ii) violate the restrictions in any robot exclusion headers on these web “sites” or bypass or circumvent other measures employed to prevent or limit access to these web “sites”;

(iii) take any action or use any device, routine or software that imposes, or may impose, in the discretion of isango! Limited an unreasonable or disproportionately large load on the isango! Limited infrastructure or which inhibits or interferes with the running of isango! technology platform and/or isango! web “sites” or any booking concluded upon it, or,

(iv) deep-link to any portion of these web “sites” (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of isango! Limited

The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

isango! Limited reserve the right to deny access to these “sites” at any time as it may be affected by outside factors outside of our control.

Specific terms & conditions will apply to your reservation and purchase of travel-related goods and services that you select – see ‘your Booking Terms & Conditions’. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of these web “sites”.

For persons who are resident in the U.K, USA, Australia, Germany, Canada or any other country in the world, the applicable booking and purchase conditions are those which appear on the relevant product pages and within the Booking Agreement/Booking Conditions and you must read these before confirming your booking or purchase. All bookings and purchases are also subject to the general information appearing on our web “sites” and product descriptions. We recommend you print a copy of our applicable booking conditions, privacy policy and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.

Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on these “sites”. Cancellation charges are applicable if a booking or other purchase is cancelled after it has been confirmed, according to the purchase cancellation policies displayed on our web “sites”.

No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on these “sites” or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in these “sites” and/or use of or access to any other information or material via web links from these “sites” or any inability to access or use these “sites”. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via “sites” or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

isango! may change any aspect of these “sites” or its content, including the availability of any suppliers, features, information, database or content.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on these “sites” and/or any services offered by us or on our behalf.

The information and/or prices shown on these “sites” are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.

Whilst every effort is made to ensure the accuracy of all information and prices displayed on these “sites”, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.

The carriage of passengers and their baggage is subject to provisions of international conventions (as amended if applicable) national legislation and the carriers conditions of carriage.

The copyright in the material contained on these “sites” including but not restricted to the isango! brand, the isango! logo, isango website domains (www.isango.com, www.isango.de and www.isango.fr), isango! technology platform, website graphics, website content, videos and images belongs to its licensors or isango! Limited. The material may only be used for your own personal use for non-commercial purposes. We reserve the copyright and all proprietary rights in these “sites” and all content.

Other company and product or service names displayed on these “sites” may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.

We do not accept any liability in respect of your ability to access or use these “sites” at any time or for any interruption in that access or use or for any failure to complete any transaction. Despite all security measures to reduce risk of computer hazards, we do not warrant that these “sites” are free from computer viruses or other similar risks that may cause loss or damage.

These web “sites” may contain hyperlinks to other web sites operated by parties other than isango!. Such hyperlinks are provided for your reference only. isango! does not control such other web sites and is not responsible for their content. isango!’s inclusion of hyperlinks to such other web sites does not imply any endorsement of the material on such other web sites or any association with their operators.

These web “sites” may contain message or communication facilities (collectively "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the particular forum.

isango! Limited may offer a facility allowing users of these web “sites” to post reviews, comments and other material in relation to isango! products like hotels, tours and activities or any other bookable service (“User Materials”). You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by isango! Limited or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Materials that are appropriate to that service, complying with these User Terms and Conditions and also any accompanying guidelines made available on these web “sites”. You agree to indemnify isango! Limited and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against isango! or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.

Specifically, by using such a service, you represent and warrant that:

a) you own or otherwise control all of the rights to the User Materials that you post;

b) as at the date of posting, the User Materials submitted are accurate;

c) User Materials that you supply do not breach any isango! Limited Terms of Use, guidelines or policies (as applicable from time to time);

d) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;

e) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;

f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;

isango! Limited does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, isango! does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.

isango! Limited or its affiliates reserve the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where isango! Limited or its affiliate receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.

If you have a complaint about any reviews, comments or material posted on these web “sites” you should put such complaint in writing (giving as much information as possible about the circumstances) to:

support@isango.com

Note that isango! reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.

Severability These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any remaining provisions.

isango! Limited reserves the right to change the terms, conditions, and notices under which these web “sites” (including but not restricted to www.isango.com, www.isango.de, www.isango.fr ) are offered.

This is the privacy policy of isango! Limited, a company incorporated in England and Wales , with registered offices at 27 Goswell Road, London EC1M 7GT. Isango! Limited is a member of the Hotelbeds group of companies. Part of “Hotel beds Group”

isango! understands and respects the importance of your privacy and visitors to our websites can be assured that the protection of privacy is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible with the Data Protection Act 1998. isango! only obtains personal information from you if we ask for it and you provide it to us. Please read on to understand how we use the information you give us before using the isango! web pages. Please note use of the isango! web pages and services is conditional upon you agreeing to be bound by this privacy policy.

The information we collect

Personal information is collected when you make a reservation request or purchase something from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.

When you visit our Web pages our Web server automatically recognizes your network domain name and we collect your domain name.

When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfill your booking or purchase.

We are partnered with Feefo, an independent global review company and you may be contacted to submit a review of your experience which will be made publicly visible.

No other collections of personal information will occur without your consent.

Our Security and Storage Measures

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our Web pages. When you transfer personal information to us we require that a 'secure session' first be established using Secure Socket Layer (SSL).

Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties.

However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. isango! will not be held responsible for events arising from unauthorized access to your personal information.

Cookies

We may, from time to time, use 'cookies' to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

'Cookies' are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer is identified.

There are two types of cookies:

1. Session cookies

These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.

2. Permanent cookies

When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise your computer, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

Third party tracking devices

You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party’s privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company’s website.

Opting out

You cannot block "session" cookies as they are required for our website to function correctly, but you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies

The IAB has provided the following website to give information specifically about privacy issues around Internet advertising: youronlinechoices.co.uk/uk

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998
The Information Commissioner's Office

How We Use Your Personal Information

We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfill your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us. Please note information may therefore be supplied outside of the UK and the European Economic Area, and the USA. Please also note that our products may be made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from isango!'s privacy policy. isango! are not responsible for the content of or privacy policies of other web sites to which this site may link or be linked from.

We or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want isango! to contact you in the future please ensure you check the tick boxes where we indicate at various points within the site.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above.

Contacting Us

If you have any questions regarding our Privacy Policy or you would like a summary of the personal information we hold, send an e-mail to coustomercomplaints@isango.com. Information will only be sent to the email address on file for the customer name associated with it. We will endeavor to respond to your questions or concerns within 7 days.

Purpose of reviews

We ask our travelers to review their experiences of the tours and activities we sell to help fellow travelers to:

• determine if this tour experience is suitable to them;

• discover any useful tips or information that will help them get the best out of their trip;

• feedback to us and to the operators about things that could be improved

The reviews should be a true reflection of the tour experience, discussing the quality of the experience and your opinion of it but they do not represent the views of isango!, and the company is not liable for any inaccurate information or misrepresentation given.

Who can write a review for publication on the site

Only those travelers who have booked and completed a tour or activity through us are invited to write about their experiences. No internal or supplier reviews will be posted on the site, although we reserve the right to publish replies from operators alongside original reviews.

Specifically, by using such a service, you represent and warrant that:

a) you own or otherwise control all of the rights to the User Materials that you post;

b) as at the date of posting, the User Materials submitted are accurate;

c) User Materials that you supply do not breach any isango! Terms of Use, guidelines or policies (as applicable from time to time);

f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;

Use of images or videos

Images and videos submitted to us will normally be published alongside the review as far as they don’t contain any illicit or commercial content not related to the experience itself. Images and videos are also kept on file and may be used in other areas on isango! web sites or on our affiliates sites at our discretion..

You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by isango! Limited or its affiliates without your permission

Display of Information

We believe that travelers want to hear from other real travelers, find out where they are from, when they experienced the tour(s) and how did they experienced it. As such, we have decided to share simple personal information about the travelers as part of the reviews. These will not be shared with other 3rd parties without your permission.

Content of reviews

We do not edit or alter the content of any reviews submitted by our travelers although we reserve the rights not to publish reviews that violate any of the guidelines . In such cases, the traveler will be notified of the reason(s) through email.

Publishing of reviews

We aim to review submissions within the shortest time possible to ensure that each review posting is true and credible – we cannot publish hearsay. In the event of a specific complaint, we may forward the complaint to the operator to seek a resolution by gathering the required facts before publishing the content, to ensure a fair view can be obtained.

If you have returned from a tour that you booked via isango! or any of our affiliates and you haven’t received an email from us asking for your review, please contact us at info@isango.com.

Indemnity and Liability

You agree to indemnify isango! and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against isango! or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.

Specifically, by using such a service, you represent and warrant that:

a) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;

b) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;

isango! does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, isango! does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.

isango! reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where isango! receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.

Australia Pictures

Our special thanks to Tourism Australia,Tourism NT and Tourism NSW for their support. Our special thanks to bunnicula, recoverling, thegirlsny, derrick coetzee, zcasper, wilf2, ladonite, virtualern, thisparticulargreg, notsoniceduck, shiny things for the Sydney Bridge Climb images.

New Zealand Pictures

Our special thanks to Derry Visitor and Convention Bureau.
Blanket Bay, Bob McCree, Carrington, Chris McLennan, David Wall, Gareth Eyres, Gilbert van Reenen, Graham Charles, Hilton Hotel, Hiroshi Nameda, Ian Trafford, James Heremaia, Kieran Scott, Legend Photography, Nick Servian, Rob Suisted, Kieran Scott, Shotover Jet
Our special thanks to Tourism Ireland Limited.

Waimangu Volcanic Valley

Our special thanks to Tourism New Zealand for their support.
Our special thanks to Mexico Tourism Board.
Our special thanks to Mexico Tourism Board.

Ireland Pictures

Our special thanks to Tourism Ireland Limited.

Spain Pictures

Our special thanks to Turespana and following for Spain images
Fuente Cibeles – Felipe J. Alcoceba
Puerta de Alcala Fuente Cibeles – La Nave
Palacio Real – Paul Alan Putnam
Paseo de la Castellana.Torres Kio - Paul Alan Putnam

China Pictures

Our special thanks to Felix Haslimeier for China images.
Our special thanks to Nguyen–Anh Le for China images.
Our special thanks to Zeping Yang for China images.

United Kingdom Pictures

Our special thanks to Felix Haslimeier for United Kingdom images

Italy Pictures

Our special thanks to Felix Haslimeier for Italy images.

Lille, France images

Our special thanks to Office du Tourisme de Lille.

Ireland Pictures

Our special thanks to Derry Visitor and Convention Bureau.

Switzerland Pictures

Our special thanks to Dragunsk Usf for Switzerland images.

UAE Pictures

Our special thanks to Britrob for Dubai Images.
(Dubai Creek and Dhow Cruise)
Our special thanks to Bala for Spice Souk image.
Our special thanks to Theodore Scott for Dubai Market image.
Our special thanks to PYB for Hatta Fort Hotel image.
Our special thanks to Panoramas for Jebel Hafeet image.
Our special thanks to Kate Webster for Dubai Museum image.
Our special thanks to Robertpaulyoung for Wild Wadi Park image.
Our special thanks to George Paris for Wild Wadi Water Park image.
Our special thanks to missinglink_mx for The Snow Park (IMG_2616) image.
Our special thanks to sphygmo2 for Ski Dubai image.
Our special thanks to arfromqatar for Burj Khalifa Dubai image.
Our special thanks to tygriss for Atlantis Resort, The Palm Jumeirah, Dubai image.
Our special thanks to momentaryawe.com for Above the wadi image.
Our special thanks to soukbledi for Al Bidya Mosque Fujeirah, United Arab Emirates image.
Our special thanks to codytomaswilliams for Spice Souk image.

Austria Pictures

Our special thanks to Tourismus Salzburg GmbH for A Walk through History images.
Our special thanks to Salzburg Panorama Tours for Eagle's Nest Tour images.
Our special thanks to Tourismus Salzburg GmbH for stiftNonnbergSOM image.
Our special thanks to Tourismus Salzburg GmbH for LeopoldskronSOM image.
Our special thanks to Tourismusverband MondseeLand Mondsee-Irrsee for MONDSEE52 image.
Our special thanks to Panorama Tours & Travel for SOMBus image.
Our special thanks to Wolfgangsee Tourismus GmbH for StGilgenSOM image.
Our special thanks to Südsalz GmbH for Salzberg, Salzberg2, and Salzberg 4 image.
Our special thanks to Gasteinertal Tourismus GmbH for Badgastein images.
Our special thanks to Wolfgangsee Tourismus GmbH for Lake District (St. Gilgen, St. Wolfgang) images.
Our special thanks to Salzburg Panorama Tours GmbH for Horse Drawn Sleigh Ride Tour images.
Our special thanks to Azienda di Promozione Turistica della Provincia di Venezia for Venedig Tour images.