Best price guarantee
"We guarantee to provide you with the lowest costs. Find the same experience cheaper and we will refund the difference."
At isango!, we are committed to offering you with the best value at all times and we work very hard to achieve this by keeping an eagle eye on the market prices. We guarantee that we will always provide you with the lowest cost, highest quality activities and hotels.
We are not infallible though, and in cases where you find the same product cheaper on any other website within 24 hours of booking with us, we will refund the difference or cancel your reservation without penalty
All you need to do is to send us the proof of the lower price by email to firstname.lastname@example.org or post it to any of isango! contact addresses that can be found the Contact Us section.
We may call upon the supplier who did beat our price to verify the details of their lower prices. We will refund on the same credit/debit card which was used at the time of original booking.
Basically, this is a long way to tell you that when it comes to getting the best prices, you are in safe hands. Relax, and enjoy your shopping.
Last minute changes are free
Things can happen and your plans can change, therefore we have negotiated flexible amendment and cancellation policies. In most cases no fees apply for changing dates up to a day before travel. Also, we are one of the very few companies who will not charge you any admin/ processing fees for cancellations. In fact there is no charge at all for bookings cancelled a week in advance, for most of our products. Refer cancellation policy for more details.
Peace of mind
"Avoid disappointment of tours selling out, skip the line, and plan ahead to free up your holiday time."
"All of our suppliers are carefully selected to ensure that they provide the best service at a competitive price."
"We partner with carefully selected providers with excellent records of customer satisfaction. Our partners are all in full compliance with health and safety regulations."
The price we quote for our products contains all charges, taxes and even credit card transaction fees. We want to make it easier for you to find products meeting your budget, without last minute disappointments.
Shopping at isango! is secure. We use SSL encryption that encrypts your credit card number and personal information, so that it cannot be read as the information travels over the Internet.
We partner with carefully selected providers of tours and excursions with excellent records of performance and customer satisfaction. Our partners are all in full compliance with legal regulations and provide a permanent 24x7 emergency contact number.
We are adequately bonded for the relevant business, providing you the financial protection otherwise not available to you. We have met all financial bonding obligations under the UK Package Travel & Package Tours Regulations of 1992. Your money is safe with us - should anything go wrong and your booking not fulfilled.