Welcome to your new isango!

Flexible policies

"We are obsessed with negotiating flexible cancellation policies, because we understand things happen and plans change."

At isango!, we are committed to offering you with the best value at all times and we work very hard to achieve this by keeping an eagle eye on the market prices. We guarantee that we will always provide you with the lowest cost, highest quality experiences.

We are not infallible though, and in cases where you find the same product cheaper anywhere else within 3 days of booking with us (online, offline or even in-destination), we will refund you twice the difference.

All you need to do is to send us the proof of the lower price by email to pricewatch@isango.com or post it to any of isango! contact addresses that can be found the Contact Us section.

We may call upon the supplier who did beat our price to verify the details of their lower prices. We reserve the right to do so the refund would be made on the same credit/debit card which was used at the time of original booking.

Basically, this is a long way to tell you that when it comes to getting the best prices, you are in safe hands. Relax, and enjoy your shopping.

Low price guarantee

"We guarantee to provide you with the lowest costs. Find the same experience cheaper and we will refund twice the difference."

You can accommodate changes to your plan through our easy cancellation policy. Charges are levied to help us cover the costs of any losses we have to pay up front to our suppliers once you have confirmed a booking. We have a set scale of charges as set out below, however for certain products the cancellation policy may differ from the one outlined below. In such cases the policy will be highlighted clearly in the terms of that specific product before you make the booking.

You can cancel the booking online by visiting the link provided to you in the confirmation email or through your isango! account. In case you prefer to write an email to us to cancel the booking, please note that we will be able to do so only on the next working day - and higher cancellation charges may apply if it falls in a different band as explained below. On request products can be cancelled only after our supplier has confirmed the reservation. In other words, the online cancellation facility will not be available to you while your request is being processed.

We classify our products into activities (duration less than one day) and extended tours (duration greater than one day) and have two sets of cancellation policies for activities and extended tours.

The cancellation policy for activities (duration of one day or less) is:

• Less than 3 days prior to time of departure 100 % cancellation charge.
• Between 4 7 days prior to time of departure 30% cancellation charge.
• Greater than 7 days prior to time of departure No cancellation charge.

The cancellation policy for extended tours (duration of more than one day) is:

• Less than 7 days prior to time of departure 100 % cancellation charge.
• Between 8 15 days prior to time of departure 50% cancellation charge.
• Between 16 30 days prior to time of departure 15% cancellation charge.
• Greater than 30 days prior to time departure No cancellation charge.

Peace of mind

"Avoid disappointment of tours selling out, skip the queue, and plan ahead to free up your holiday time."

Hand-picked suppliers

"All of our suppliers are carefully selected to ensure that they provide the best service at a competitive price."

Go confident

"We partner with carefully selected providers with excellent records of customer satisfaction. Our partners are all in full compliance with health and safety regulations."

The price we quote for our products contains all charges, taxes and even credit card transaction fees. We want to make it easier for you to find products meeting your budget, without last minute disappointments.

Network security

Shopping at isango! is secure. We use SSL encryption that encrypts your credit card number and personal information, so that it cannot be read as the information travels over the Internet.

Travel security

We partner with carefully selected providers of tours and excursions with excellent records of performance and customer satisfaction. Our partners are all in full compliance with legal regulations and provide a permanent 24x7 emergency contact number.

Financial security

We are adequately bonded for the relevant business, providing you the financial protection otherwise not available to you. We have met all financial bonding obligations under the UK Package Travel & Package Tours Regulations of 1992. Your money is safe with us - should anything go wrong and your booking not fulfilled.