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Overview
Isango! is an ambitious young start-up launched in October 2006. We offer both consumers and travel professionals an authoritative source of exciting and colourful activities to explore, plan and book. In short, Isango is a user-friendly, online destination guide and booking resource for activities, tours and getaways.
Our History
Our journey began in mid 2005 when the founders decided to give up the comforts of the corporate world and plunge into a shared dream. Soon we were turning our simple vision into a concrete action plan. Our ambitions were fuelled further with the overdose of caffeine that comes with starting operations out of Starbucks. The idea proved infectious. Before we knew it, we'd grown into a global team of driven professionals, joined by our passion for experience-led travel.
Using the mix of experiences gained in leadership roles in some of the largest names in online travel, best practices learnt in strategy consulting and in some of the most respected corporates, the Isango! team is striving to build the largest collection of enriching experiences around the world and providing you easy access to, what once were, hard-to-book products.
Our Dream
We, like you, are travellers who have come to expect that the online sites ought to be much more than telling us what the best price is to get from A to B, or giving us a list of hotels in a particular city. There have got to be sites like that... but we think the online travel should move to the next level.
We believe we travel to do things, find out about cultures, people, places and see what the world has to offer. How many times have we come back raving about the great flight we had? Perhaps not that often! We come back and talk about what we did there, how great the safari was, the fascinating drive through the wineries, or simply the great golf session that we had. We talk about experiences. That is the purpose of our travel, that is why we board the flight (and endure it all the way!) in the first place.
This is where we feel the online sources are lacking. Firstly to tell you all about a destination - the stuff you need to know to get a 'hang' of the place and know the experiences you could have over there. And then to bring those products together under one roof for you to plan and book in the most convenient way.
Our Plans
While our initial launch covers Oceania (Australia, NZ and South Pacific) South America and Africa. We will be launching other regions shortly such as Middle East, North America and Europe. Our goal simply is to create the best online travel site for experience-led products, ultimately allowing our customers to make the most of their journeys.
Why Isango!
Why indeed! Let us give you the reasons exactly why.
Price.
At Isango!, we are committed to offering you with the best value at all times and will never knowingly charge you more for anything you buy from us. We work very hard to achieve this by keeping an eagle eye on the competition's prices and guarantee that we will always provide you with the lowest cost, highest quality experiences. We are not infallible though, and in cases where you find the same product cheaper anywhere else within 3 days of booking with us (online, offline or even in-destination), we will refund you twice the difference. This is how the process works: All you need to do is - send us the proof of the lower price by email to pricewatch@isango.com or post it to Isango! Limited, Price Watch Dept, The Space, 57-61 Mortimer Street, London W1W 8HS
Avoid last minute disappointment.
Book in advance from the widest selection of the most reliable operators. If you're wondering why you should plan in advance, here are some reasons.
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You’ll avoid that hollow feeling in your stomach when you realize the tour you were dreaming of is booked up. |
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Skip the stressful planning and negotiations of previous holidays and just sit back and enjoy the ride. |
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In some countries, unless you are particularly skilled in sign language, you will have a tough time organising a tour at the destination itself. Book ahead and we’ll arm you with all you need to know for a relaxed holiday. |
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Spread your costs over a period of time |
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Unparalleled Flexibility.
Accommodate changes to your plan through our easy cancellation policy. Charges are levied to help us cover the costs of any losses we have to pay for up front to our suppliers once you have confirmed a booking. We have a set scale of charges as set out below, however for certain products the cancellation policy may differ from the one outlined below. In such cases the policy will be highlighted clearly in the terms of that specific product before you make the booking.
We classify our products into activities (duration less than one day) and extended tours (duration greater than one day) and have two sets of cancellation policies for activities and extended tours.
The cancellation policy for activities is:
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Less than 3 days prior to time of departure – 100 % cancellation charge |
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Between 4 – 7 days prior to time of departure – 30% cancellation charge |
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Greater than 7 days prior to time of departure – No cancellation charge |
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The cancellation policy for extended tours is:
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Less than 7 days prior to time of departure – 100 % cancellation charge |
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Between 8 – 15 days prior to time of departure – 50% cancellation charge |
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Between 16 – 30 days prior to time of departure – 15% cancellation charge |
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Greater than 30 days prior to time departure – No cancellation charge |
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These cancellation policies are applicable to most of our products unless otherwise stated. There are, however, certain tours with different cancellation policies - For the exact cancellation policy applicable to a product, please refer to the product details.
No hidden costs.
No extra taxes or credit card charges. The price we quote for our products contains taxes. Also, we don't charge credit card transaction fees to make it easier for customers to enjoy their tours & activities at the best prices!
Secure Shopping.
We keep your payment details 100% safe and will guarantee you a full refund on unforeseen tour cancellations. Shopping at Isango! is secure. We use SSL encryption that encrypts your credit card number and PKN, so that it cannot be read as the information travels over the Internet.
.So the answer really is 'Why not Isango!'
Isango! Address:
57-61 Mortimer Street, London United Kingdom W1W 8HS
Media Information
For any Isango media enquiries, please contact media@isango.com and we will be happy to provide you with as much information as we can.
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