Cancellation policy

We classify our products into activities (duration less than one day) and extended tours (duration greater than one day) and have two sets of cancellation policies for activities and extended tours. Below are the typical terms, though some products have a different cancellation policy (can be referred in each product description page):

Typical cancellation policy for activities (duration of one day or less) is:

• Greater than 7 days prior to time of departure: No cancellation charge
• 4 to 7 days prior to time of departure: 30% cancellation charge
• Less than 3 days prior to time of departure: 100 % cancellation charge

Typical cancellation policy for extended tours (duration of more than one day) is:

• Greater than 30 days prior to time departure: No cancellation charge
• 16 to 30 days prior to time of departure: 15% cancellation charge
• 8 to15 days prior to time of departure: 50% cancellation charge
• Less than 7 days prior to time of departure: 100 % cancellation charge.

You can cancel the booking online by visiting the link provided to you in the confirmation email or through your isango! account. In case you prefer to write an email to us to cancel the booking, please note that we will be able to do so only on the next working day - and higher cancellation charges may apply if it falls in a different band as explained below.

Making changes to your booking

Date changes for activities are generally possible right until the day before travel, without any extra charge. You can call or write to our 24/7 support to make any changes.